View the mailings status
Go to Automation > Automated message groups in the Campaign menu to open the View groups of automated messages. You will see your automated message groups organized in three tabs: Drafts, Active, and Completed/Canceled.
Note: If more than 10 emails are scheduled to send on the same day and at the same time, the emails might be delayed and placed in a queue to Send. If you notice this occurring, contact our support team.
Deactivate an active mailing
On the View groups of automated messages page, click the automated message group you want to deactivate. On the group summary page, click Cancel and confirm your decision by clicking OK on the warning pop-up.
Note: You cannot reactivate a canceled message group or emails assigned to it.
Check the automated message group ID
In some cases, you may need to provide your IT department or developer with the automated message group identification number.
- Go to Automation > Automated message groups to open the View groups of automated messages.
- Hover your cursor over the group name to see the ID.
- Click the group name and copy the group ID.
Automated Message Group emails that contain external content scrape, create a new email ID every time the email is sent.
Import contacts to trigger an opt-in action
Importing addresses into an automated message group list sets the trigger for emails in an opt-in email. Unlike other automated emails that use an opt-in trigger, automated message group emails do not use the Submit action as a trigger. Instead, they use the recipient's opt-in date or other triggers to schedule emails that are assigned to the automated message group.
Note: An email with an opt-in date trigger is only triggered one time per email address. The recipient will not be able to opt-in again. When you opt-in any subsequent times, the system does not overwrite the original opt-in date.
How time zone changes affect automated messages
When you automate an active email within an automated message group, the schedule of the email reflects the time zone in the web user interface, and the system uses a GMT time to schedule the email.
If you change time zones, the time zone changes the GMT email schedule in the system. However, if you send the automated email to a contact source based on a recurring import job, created by another user, with an unchanged time zone, the interval between the recurring import job and the email schedule might change. The email might be sent to recipients more, or less than expected.
Evaluate potential impacts before you change the time zone, especially if you are running automated emails that are created by a user.
Automated messages frequently asked questions
Do automated message groups trigger seed lists?
Organization or database level seed lists deploy whenever a scheduled email or automated message group triggers. They are not triggered by autoresponder sends or program emails. Currently, Automated message groups cannot be excluded from seed list sends. However, to avoid this, you can turn off seed lists at the database or organization level.
What happens to automated messages or emails scheduled when daylight savings time is on?
Emails that are scheduled in the future where Daylight Saving Time comes into effect do not change time and are sent according to the scheduled time. Existing and newly created automated messages adhere to the time zone set in the user's profile. Messages are not sent an hour off schedule.
Why is 'Set up as autoresponder based on trigger event' not an option for an email?
The Set up as autoresponder based on trigger event option can be used only with a database.
If you have a contact list as your contact source for your email, the Set up as autoresponder based on trigger event radio button is not available for selection.
Are existing email template edits recognized in an automated message or email autoresponder?
Edits that are made to existing emails are not recognized in automated messages or email autoresponders. Automated messages and email mutoresponders use the copy of your email template as it is at the time of email creation. As a result, edits made to existing emails are not recognized in automated messages or email autoresponders. For automated messages or email autoresponders to recognize your changes, you must cancel the old email and re-associate the new email with your changes.