WhatsApp onboarding process overview
Get started
- Acoustic onboarding sends a welcome email with introductions and action items to initiate provisioning.
- Welcome call
| New WhatsApp code approval | 1 week |
| Previously enabled Acoustic 10 digit number | 1 week |
| Bring your own number | 1 week |
Provisioning
- Your application is submitted for approval (if applicable)
- Bring your own number (BYON) Approval (if applicable)
- You'll verify a one time password (OTP) for your account
- Provisioning provisions your organization
- Provisioning notifies you of log in details.
| New WhatsApp code approval | About 6-8 weeks |
| Previously enabled Acoustic 10 digit number | About 4-5 weeks |
| Bring your own number | About 7-9 weeks |
Business brand
- You can request an official business account, optional
| New WhatsApp code approval | About 2 weeks |
| Previously enabled Acoustic 10 digit number | About 2 weeks |
| Bring your own number | About 2 weeks |
Training
- Execute ramp up volume strategy per META/WhatsApp
- You schedule and begins workshop training, four sessions total
| New WhatsApp code approval | Up to 2 weeks |
| Previously enabled Acoustic 10 digit number | Up to 2 weeks |
| Bring your own number | Up to 2 weeks |
Customer success
- Strategic review is scheduled
- Transition to customer success manager