When you build an event-triggered WhatsApp query, you can select universal behaviors in the query criteria. Each event has its code and characteristics you will find in this article. WhatsApp event types include:
- Been sent a message from a WhatsApp program
- Received delivery status
- Interacted with a program
- Read a WhatsApp message
- Clicked a link in a WhatsApp message
Been sent a message from WhatsApp
Event type code: 175
This event is triggered for messages sent to contacts from WhatsApp.
| Attribute | Valid values |
| Code | {Short / Long code} |
| Delivery status |
|
| Includes media | True/false |
| Message body |
|
| Num media URLs | Number |
| Program ID | {Campaign ID} |
| Program name | {Campaign name} |
| Program type |
|
| Source | {Source parameter value from batch WhatsApp send API} Example value: {mailingId=34,reportId=234,recipientId=234,jobId=433} |
| Timeframe | {Dates} |
Received delivery status
Event type code: 176
This event is triggered for every WhatsApp message delivered.
| Attribute | Valid values |
| Code | {Short / Long code} |
| Delivery status |
|
| Program ID | {Campaign ID} |
| Program name | {Campaign name} |
| Program type |
|
| Source | {Source parameter value from batch WhatsApp send API} Example value: {mailingId=34,reportId=234,recipientId=234,jobId=433} |
| Timeframe | {Dates} |
Interacted with a WhatsApp message
Event type code: 177
This event is triggered when a customer sends a message from WhatsApp independently.
| Attribute | Valid values |
| Code | {Short / Long code} |
| Message body |
|
| Message type |
|
| Program ID | {Campaign ID} |
| Program name | {Campaign name} |
| Program type |
|
| Set consent |
|
| Timeframe | {Dates} |
Read a WhatsApp message
Event type code: 178
This event is triggered when a WhatsApp message is read.
| Attribute | Valid values |
| Code | {Short / Long code} |
| Program ID |
{Campaign ID} |
| Program name | {Campaign name} |
| Program type |
|
| Source | {Source parameter value from batch WhatsApp send API} Example value: {mailingId=34,reportId=234,recipientId=234,jobId=433} |
| Timeframe | {Dates} |
Clicked a link in a WhatsApp message
Event type code: 179
This event is triggered when a link is clicked in a WhatsApp message.
| Attribute | Valid values |
| Link name | {Link Name} |
| Link URL | Personalized long URL Example: http://acoustic.com/carbon/?fname=Krysta |
| Message name | {WhatsApp message name} |
| Program ID |
{Campaign ID} |
| Program name | {Campaign name} |
| Source | {Source parameter value from batch WhatsApp send API} Example value: {mailingId=34,reportId=234,recipientId=234,jobId=433} |
| User agent | Info about the user's device |
| User IP | User's IP |
| Timeframe | {Dates} |