Frequently asked questions

Comments

7 comments

  • Avatar
    Becky Martel

    How do you get to the newly added email heatmap view in Insights? 

    0
    Comment actions Permalink
  • Avatar
    Katarzyna Gajewska

    Becky Martel

    To see a heatmap for a chosen email navigate through the email channel dashboard to the List of emails report widget. When you find interesting data, such as unique or gross clicks, and want to learn more about it, click on the email name. You'll see a link to the heatmap. Click on it and it will open in a new tab.

    You can find out more here: https://help.goacoustic.com/hc/en-us/articles/23112948977561-Email-heatmap-report 

    If you have any other questions, feel free to ask!

    0
    Comment actions Permalink
  • Avatar
    Becky Martel

    Hello again! Does the new reporting have the "Export Tracking Data" functionality of the old reporting? Specifically I'm looking for a quick way to export a list of email addresses a campaign was sent to.

    0
    Comment actions Permalink
  • Avatar
    Angela Madgin

    How can I pull a list of emails that contain a specific URL? For example, if I wanted to see all of the emails during Q4 2023 that received clicks on 123.com.

    I currently use the link reporting section of Performance Insights to do this. I do not see a way this can be pulled in the new Insights.

    0
    Comment actions Permalink
  • Avatar
    Katarzyna Gajewska

    Hi Angela Madgin!
    Yes, you can create your report widget with that data - I've added instructions on how to do it here https://help.goacoustic.com/hc/en-us/articles/28728994747289-Customize-dashboards#a4

    Feel free to ask any other questions!

    1
    Comment actions Permalink
  • Avatar
    Angela Madgin

    When pulling program reports, individual emails are showing up based on the date they were sent. So if an email was sent from a program every day in March then it is listed 31 times in the table. How can this be condensed so that I am seeing stats for the entire month in one row? Meaning if a program has 5 emails, I want to see only 5 rows - 1 for each email - with the performance metrics for the time specified. 

    0
    Comment actions Permalink
  • Avatar
    Katarzyna Gajewska

    Hello Angela Madgin

    If you want to see stats for the entire month in one row, you can create a new visualization and adjust it via the Explore functionality. I've written an instruction on how to do it. You'll find it here - https://help.goacoustic.com/hc/en-us/articles/28728994747289-Customize-dashboards#a4

    Let me know if I can help with anything else!

    0
    Comment actions Permalink

Please sign in to leave a comment.