Use Social Audiences to expand your connections to social networks by talking to customer segments across social networks.

Access for a new Social Audiences user

If Social Audiences is provisioned, then any user in your organization can access Social Audiences by using their assigned Acoustic Campaign login credentials.

Add a social network

The first time you access Social Audiences, you must map a user to link your social media profile to Social Audiences. Use the account that is linked to the social account that you want to connect to Social Audiences. Complete the following steps to add a social network by mapping a user:

1. Go to Settings. Select the account to add.
2. Log in to your social network.
3. Click Okay for Social Audiences to receive your public profile when asked for your permission to manage your ad accounts. Your profile picture and name now display next to Mapped User.
4. Click Accept if required.

Enable an Acoustic Campaign database

As an organization administrator, you can use the application account access feature in Social Audiences settings to allow Facebook Lead Ad information to be sent to Acoustic Campaign databases for future marketing use.

1. In Acoustic Campaign, go to Settings > Administration > Organization settings and click to expand Application Account Access.
2. Click Add Account Access.
3. Enter the Social Audiences application. Decide the user account and optionally add a description.
   Note: Only databases that are associated with the selected user account can be mapped in Social Audiences.
4. Click Add. The selected user is then sent a refresh token.
5. Copy the refresh token, and open Social Audiences.
6. In Social Audiences, expand the Acoustic Campaign area.
7. Paste the refresh token and select the database and fields that you want to map.
8. (Optional) Rename fields for use on a Facebook Lead Ad form to the same name in Social Audience.

Contact information is added and/or updated from Facebook lead ad form submission.

Now, when you create a Facebook Lead Ad form, the information is transferred to the Acoustic Campaign for future marketing use.

What is Social Audiences?

Social Audiences connects social ad networks with Acoustic Campaign. It enables marketers to reach known customers and customers who resemble them (lookalike audiences) on social networks.

Social Audiences captures ad-based metrics so that clients can review performance details in one environment for tailoring messages and marketing outreach that is closely aligned to consumer's interests and preferences. Marketers can now understand customer behaviors and interactions on the social channel for a more personalized experience.

Social Audiences allows marketers to collect the following data from social networks:

• Audience size and activity
• Ad performance
• Ad spend and results tied to the ad account of the user

Social Audiences

• Connects producers of segments from Acoustic Exchange to a social platform.
• Allows users to assemble an advertisement for execution as paid media on social platforms.
• Provides reporting data on ad campaigns.

Benefits of using Social Audiences

Targets specific customers on a channel where they are most likely to interact, placing more targeted advertising to continue the customer interaction and communication across all channels.

• Converts prospects into customers by providing more relevant content on the right platform.
• Allows users to conduct social media targeting from within the marketing suite and thus enable an additional channel by using targeted advertising.
• Enables an automated flow of data to an otherwise cumbersome and potentially insecure process.
• Allows users to manage ads and audiences from within one environment.
• Allows users to review reporting metrics on ad performance in one place to make future decisions.
• Enables ease of use and ability to test social paid media and determine the effectiveness of this channel in the marketers existing processes.
• Enables deep analytics for social channels, aggregate audience insights, adds additional information from Acoustic Campaign, and gives marketers a clearer view of their target audiences. Marketers can replicate proven campaigns to social channels. This includes reaching their customers where they prefer to connect with the brand - their stores, websites, and mobile apps, which results in better, more targeted ads for consumers.

Features of Social Audiences

• Syndicates audiences/segments from audience producers in Acoustic Exchange to Facebook for targeting of display ads on Facebook (for custom audiences and lookalike audiences).
• Has the following ad build capabilities:
  • Objective selection
  • Targeting criteria (Audience specific or generic Facebook criteria)
  • Budget specification
  • Creative association
  • Runs ads and audiences on Facebook from within Social Audiences
  • Reporting on ad performance
  • Clicks, CPC, Impressions, CPM, Budget, Spend (Metrics are contextual to the objective)