All emails sent by the system will come from a single IP address using a unified naming convention. This includes password reset notifications, IP confirmation code, and change of a notification email address. That means it is easier to whitelist and assures delivery to all our clients.
What will the messages look like?
|Friendly From||The Support Team|
|Actual from firstname.lastname@example.org|
If coming from POD 6 then the Sender IP address is 18.104.22.168
Anything else I need to know?
Please note that there is still data coming from Salesforce and from Acoustic Campaign marketing.
Salesforce sends out case updates via email that appear differently from what is above. The Salesforce IP addresses are
- 22.214.171.124/25 East Coast Data Center (set one)
- 126.96.36.199/25 East Coast Data Center (set two)
- 188.8.131.52/25 West Coast Data Center (set one)
- 184.108.40.206/25 West Coast Data Center (set two)