If no new contract or check for service, the billing department 'soft terminates' the subscription. The subscription will sit in this status for 14 days giving time for the client to re-sign. The programs will still run, but nothing leaves the server. User access is blocked.
After 14 days, the subscription will be 'hard terminated.' At this point everything stops. Any/every program shuts down and will need to be rebuilt if the subscription goes inactive at this point.
|Active subscription||Soft terminate
Suspended - 14 days
|Access to Acoustic Campaign||Yes||No||No|
|Access to support portal||Yes||Yes||No|
|Programs - query/event based||Yes||Yes*||No||*These items are running but not producing.|
|Scheduled emails||Yes||Yes*||No||*Campaigns missed will not be resent.|
|Groups of automated messages||Yes||Yes*||No|
|Data jobs (regular and recurring)||Yes||Yes*||No|
|Survey||Yes||Yes*||No||*Survey is flagged as completed but not really finished.|
|Landing pages / web forms||Yes||Yes*||No|
|VMTA server name/status||Existing name/active||Existing name/inactive||Blackholed/ inactive|
|Will email leave the server?||Yes||No||No|