If no new contract or payment for service, the billing department 'suspends' the subscription. The subscription will sit in this status for 30 days giving time for the client to re-sign. The programs will still run, but nothing leaves the server. User access is blocked.
After 30 days, the subscription will be 'terminated.' At this point everything stops. Any/every program shuts down and will need to be rebuilt if the subscription goes inactive at this point.
|Access to Acoustic Campaign||Yes||No||No|
|Access to support portal||Yes||Yes*||No||*Support portal is accessible but support responses are suspended.|
|Programs - query/event based||Yes||Yes*||No||*These items are running but not producing.|
|Scheduled emails||Yes||Yes*||No||*Campaigns missed will not be resent.|
|Autoresponders||Yes||Yes*||No||*Remains active, but does not send.|
|Groups of automated messages||Yes||Yes*||No||*Remains active, but does not send.|
|Send engine||Yes||Yes*||No||*Remains active, but does not send.|
|Transact||Yes||Yes*||No||*Remains active, but does not send or receive.|
|Data jobs (regular and recurring)||Yes||Yes*||No||*Data does not process inbound.|
|Landing pages / web forms||Yes||Yes*||No||*Functions and collects data.|
|VMTA server name/status||Existing name/active||Existing name/inactive||Blackholed/ inactive|
|Will email leave the server?||Yes||No||No|
Note: After 60 days from the start of the Suspension period, 30 days after Termination, all data will be fully deleted and unrecoverable.
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