If no new contract or check for service, the billing department 'soft terminates' the subscription. The subscription will sit in this status for 14 days giving time for the client to re-sign. The programs will still run, but nothing leaves the server. User access is blocked.
After 14 days, the subscription will be 'hard terminated.' At this point everything stops. Any/every program shuts down and will need to be rebuilt if the subscription goes inactive at this point.
Active subscription |
Soft terminate Suspended - 14 days |
Hard terminate | Notes | |
User level | ||||
Access to Acoustic Campaign | Yes | No | No | |
Access to support portal | Yes | Yes | No | |
Functionality | ||||
Programs - query/event based | Yes | Yes* | No | *These items are running but not producing. |
Scheduled emails | Yes | Yes* | No | *Campaigns missed will not be resent. |
Autoresponders | Yes | Yes* | No | |
Groups of automated messages | Yes | Yes* | No | |
Send engine | Yes | Yes* | No | |
Transact | Yes | Yes* | No | |
Data jobs (regular and recurring) | Yes | Yes* | No | |
Survey | Yes | Yes* | No | *Survey is flagged as completed but not really finished. |
Landing pages / web forms | Yes | Yes* | No | |
SMS | Yes | No | No | |
VMTA server name/status | Existing name/active | Existing name/inactive | Blackholed/ inactive | |
Will email leave the server? | Yes | No | No |
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