If no new contract or payment for service, the billing department 'suspends' the subscription. The subscription will sit in this status for 30 days giving time for the client to re-sign. The programs will still run, but nothing leaves the server. User access is blocked.
After 30 days, the subscription will be 'terminated.' At this point everything stops. Any/every program shuts down and will need to be rebuilt if the subscription goes inactive at this point.
| Active subscription | Suspension
(30 days) |
Termination | Notes | |
| User level | ||||
| Access to Acoustic Campaign | Yes | No | No | |
| Access to support portal | Yes | Yes* | No | *Support portal is accessible but support responses are suspended. |
| Functionality | ||||
| Programs - query/event based | Yes | Yes* | No | *These items are running but not producing. |
| Scheduled emails | Yes | Yes* | No | *Campaigns missed will not be resent. |
| Autoresponders | Yes | Yes* | No | *Remains active, but does not send. |
| Groups of automated messages | Yes | Yes* | No | *Remains active, but does not send. |
| Send engine | Yes | Yes* | No | *Remains active, but does not send. |
| Transact | Yes | Yes* | No | *Remains active, but does not send or receive. |
| Data jobs (regular and recurring) | Yes | Yes* | No | *Data does not process inbound. |
| Landing pages / web forms | Yes | Yes* | No | *Functions and collects data. |
| SMS | Yes | No | No | |
| VMTA server name/status | Existing name/active | Existing name/inactive | Blackholed/ inactive | |
| Will email leave the server? | Yes | No | No | |
Note: After 60 days from the start of the Suspension period, 30 days after Termination, all data will be fully deleted and unrecoverable.
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