What happens when an account moves from active to soft terminate and then finally into hard termination?
If no new contract or check for service, the billing department 'soft terminates' the account. The account will sit in this status for 14 days giving time for the client to re-sign. The programs will still run, but nothing leaves the server. User access is blocked.
After 14 days, the account will be 'hard terminated.' At this point everything stops. Any/every program shuts down and will need to be rebuilt if the account goes active at this point.
Suspended - 14 days
|Access to Acoustic Campaign||Yes||No||No|
|Access to support portal||Yes||Yes||No|
|Acoustic Campaign Functionality|
|Programs - query/event based||Yes||Yes*||No||*These items are running but not producing.|
|Scheduled emails||Yes||Yes*||No||*Campaigns missed will not be resent.|
|Groups of automated messages||Yes||Yes*||No|
|Data jobs (regular and recurring)||Yes||Yes*||No|
|Survey||Yes||Yes* ^||No||^Survey is flagged as completed but not really finished.|
|Landing pages / web forms||Yes||Yes*||No|
|VMTA server name/status||Existing name/active||Existing name/inactive||Blackholed/ inactive|
|Will email leave the server?||Yes||No||No|