Overview

Items to include in every case:

1. Organization Name (as it appears in Acoustic Campaign)
2. Pod
3. Username

IDs can be found for all items within the UI (Acoustic Campaign). You can hover your mouse over the name and the ID is displayed in a pop-up window. You can click the name to display the ID in a URL, or hover over the name to display ID at the bottom left of the UI.

Other attributes to include can be:

• Data Job ID
• Date ran
• What was it done for (update contact source, API call, report, etc.)
  • This will determine any additional information needed
• Status (Complete, Running, Canceled, Error)
• Type (Recurring or not)
• Similar data job ids with same issue within last 14 days