Information to include for SFTP support cases.
When you upload a file by using SFTP, there is information to include each time.
Items to include in every case:
- Organization Name (as it appears in Acoustic Campaign)
IDs can be found for all items within the UI (Acoustic Campaign), by hovering over the name, it will display the ID in pop-up window, clicking the name to display ID in URL, or hovering over the name displays ID at the bottom left of the UI.
- Issue (Login, Uploading, Downloading)
- Username (must match Acoustic Campaign username. However, it must be all lowercase when using it for sFTP)
- Password (may be requested for troubleshooting. Do not include in case)
- FTP Program being used (FileZilla, WinSCP, etc.)