In order to track response activity, you'll want to monitor your survey. You can monitor an existing survey in your survey vendor, or create a new survey and then monitor the new survey.

Monitor an existing survey

To select and monitor a survey already created in your survey vendor, in the Search box, type the name of an existing survey and select it from the list and then click Monitor.

Monitoring a new survey

You can also create and monitor a new survey. When you click Create New Survey, the system automatically opens your survey vendor. In your survey vendor, log in, and create a new survey. When you are finished, return to survey connector.

In survey connector, type the name of the new survey in the Search box, select it from the list, and then click Monitor.

View survey responses

After you send your message containing the survey link, contacts who complete the survey will have their responses stored in your selected survey tool and in Campaign's database and optionally in Campaign's survey connector relational table. The assumption is each survey question is mapped to a Campaign database column/field.

View survey connector responses in the database

View the responses from each database contact for each survey question.

1. Go to Data > View database.
2. Select the database used to store survey connector responses.
3. In Database summary, click the Search tab to show a list of all database contacts.
4. Look for the relevant database columns that you mapped to your survey in survey connector. For each contact record, you can see the survey responses. Depending on the size of the database, you may need to scroll to see the database column.

View survey responses in the survey connector relational table

In the SURVEY_CONNECTOR_RESPONSES relational table, you can view survey and response data. The system created the SURVEY_CONNECTOR_RESPONSES relational table only if the store all responses in the relational table option was enabled during the mapping process.

1. Go to Data>View Data.
2. Select the database used to store survey connector responses.
3. In Database Summary's Field tab, go to the Associated relational table You may need to scroll down to the bottom of the page to see it.
4. Click to open the SURVEY_CONNECTOR_RESPONSES relational table summary on this page, you can view the survey and response data for each contact.

SURVEY_CONNECTOR_RESPONSES relational table data

The SURVEY_CONNECTOR_RESPONSES relational table summary includes system-generated fields, queries and contact sources associated with the relational table, and search functionality for survey contacts.

Fields
The Fields tab shows the following system generated fields that includes survey and response data:

• external_system_id: a number assigned to the system, the survey vendor, that survey responses came from.
• question_id: a unique identifier of a survey question. Retrieve the question id from the survey connector user interface (UI).
• question_text: the wording of a question on a survey.
• response_date: the date the respondent provided a response.
• response_id: a unique identifier of a survey response. This id is NOT available in the survey connector UI.
• response_text: the text representation of a response to a survey question. This may be from a free form response or single/multiple selections.
• survey_id: a unique identifier of a survey. The ID can be retrieved from the survey connector UI.
• survey_name: The user specified name/title of the survey.
• survey_recipient id: The Campaign Contact Id/Recipient Id.

Contact Sources Associated
Click this tab to view the Campaign database associated with this relational table.

Search
Search for survey and response for each database contact.

Queries
Click the Queries tab to see any Campaign queries associated with this relational table.

View survey responses in Survey Monkey

1. Log in to Survey Monkey.
2. In My Surveys, click a survey to open it.
3. Click the Analyze results.
4. In the Respondents table, click Individual responses.
5. Use the left and right arrows to toggle between the respondent details.

View survey responses in Alchemer (formerly Survey Gizmo)

1. Log in to Alchemer.
2. In All Surveys, click a survey to open it.
3. Click the Results tab.
4. Under Reports & Exports, click Individual responses.
5. Click on one of the responses and use the newer and older buttons to toggle between the respondent details.

View survey responses in Qualtrics

1. Log in to Qualtrics.
2. In Projects, click a survey to open it.
3. Click the Data & Analysis tab to view individual responses.
4. Click on one of the responses and use the left and right arrows to toggle between the respondent details.
5. Click the Reports tab to view response trends.

View survey responses in Typeform

1. Log in to Typeform.
2. In My workspace, click a survey to open it.
3. Click the Results.
4. Click the Responses tab to view individual responses.
5. Click on one of the responses and use the up and down arrows to toggle between the respondent details.
6. Click the Summary tab to view response trends.