You can access these configuration settings and make changes to the Tealeaf and Digital Analytics configurations from the Administration page in the Settings menu. For more information, see these topics:
- Changing configuration settings for Acoustic Experience Analytics (Tealeaf)
- Changing configuration settings for Acoustic Digital Analytics
Changing configuration settings for Acoustic Experience Analytics (Tealeaf)
The Tealeaf account configuration settings in Acoustic Analytics specify the Tealeaf organization you are using and the types of event data that is being captured and made available to Journey Analytics.
Each Tealeaf organization has a unique Tealeaf organization key. To change your Tealeaf organization, select Settings > Administration, click the pencil icon in the Tealeaf account section, and enter the appropriate key. If you are an administrator, you can find the Tealeaf organization key in Tealeaf on the Admin page under the Company Settings tab.
Changing the Tealeaf organization key registers a new Exchange endpoint, but will not delete any pre-existing Tealeaf endpoints. If you no longer need the old endpoints you can remove them in Exchange.
If you want to change the event subscriptions in the Tealeaf organization that you are currently using, you must make these changes using the Exchange interface.
Tealeaf and web channel events
Tealeaf events send data that is used in your Journey Analytics journey stages and journey report data. Use the list in the Tealeaf account settings to specify which events you want to include.
In addition to Tealeaf events, you can enable other web channel events to be sent from Tealeaf. However, if you plan to use web channel interaction data from Acoustic Digital Analytics or another web analytics vendor, you should not enable these events to come from Tealeaf. If you do, you will have duplicate data in the system. However, if you plan to have all your web channel data come from Tealeaf, you will also need to configure your Tealeaf events to send this data.
Changing configuration settings for Acoustic Digital Analytics
The Acoustic Digital Analytics account configuration settings in Acoustic Analytics specify your client IDs and the Digital Analytics interaction data that you want to send to Journey Analytics.
You can add or modify a client ID by going to Settings > Administration and clicking the pencil icon next to Digital Analytics Client(s).
The client ID selection box shows your available client IDs. If you have multiple site IDs, and you want data from all your sites, use your enterprise ID. If you have multiple sites, but you do not want data from all of them, then choose only the site IDs that you want to see.
If you see a message about no Digital Analytics IDs being available, then you need to link your IBMid to your Digital Analytics client ID. Click the link on the configuration screen and enter your client ID, user name, and password. When complete, return to the configuration screen and refresh.
Digital Analytics event data
You can specify which of the Digital Analytics event types you want to supply data to Journey Analytics. Event data can be sent only if your application is tagged for the type of events that you want to send. Also, if you want this data to come from some other source, for example Tealeaf, make sure that these events are not selected so that your data is not duplicated. You can change these settings at any time.
After the initial configuration of Digital Analytics, you can change event subscriptions in the Exchange user interface.