Find reporting on Transact sends

Transact uses the same reporting tools as Acoustic Campaign emails. All Transact sends use transactional messages, which are automated messages groups, so Transact reports are in Automated Messages Reports.

Transact report displays strange times

When looking at reporting for Transact sends, it shows different times for the 'Sent On' column. Sometimes, contacts who were sent on the 15th show up on the report that says 'Sent On' the 16th. Why?

Transact can be used to send thousands of unique emails a day, all at different times. The method of reporting in the interface has to take this into account, otherwise there would be a report for every time a single Transact send goes out, and that would prove unwieldy.

Transact creates a new Report ID every night after midnight. For any Mailing ID, Transact has many Reporting IDs to account for multiple days of sending. In the Automated Message Report under the Detail By Date tab, each row represents a Report ID. They're listed in chronological order based on the Send On date and time. The Send On time that is displayed in the interface is adjusted to the viewing user's time zone. The Send On timestamp is taken from the time that the last email went out under that Report ID.

There may be some instances where the last email was sent more than 4 hours after midnight GMT, which causes the Send On time to roll over into the next day when converted to the user's time zone, giving the appearance that there were duplicate reports for the same day.

Transact Report IDs and time

The Transact report IDs show the time according to the user's local settings. However, each report ID is generated at midnight GMT each day.