For deeper troubleshooting, a developer can enable verbose logging, and execute the developer version of the same app on an iOS or Android device.

Verbose logging records more information than the usual logging mode. Remember to enable it only for troubleshooting, because larger log files can slow down performance.

Enable verbose logging

1. Edit MceConfig.json in the project, and ensure you have set loglevel to verbose and logfile to true.
2. Delete the app from the test device, if present.
3. Build, execute the app, and recreate the scenario on the device.
4. Capture the full execution log.
   • On iOS, capture the log from Xcode console, or extract the log file from the device.
   • On Android, capture the log from logcat, or extract the log file from the device.
5. Zip the execution log, and MceConfig.json, and attach to a support ticket for troubleshooting issues.
6. Disable verbose logging.

Extract verbose SDK logs from development devices

If your device scenario cannot be recreated with the device connected to Xcode (in case of iOS) or Android Studio (in case of Android), you can extract verbose SDK logs from development devices.

To extract verbose SDK logs on iOS, perform the following steps:

1. Go to Xcode > Windows > Devices & Simulators.
2. Select Devices.
3. Select your app from the installed apps.
4. Tap the Settings icon, and select the Download container.
5. Tap and hold the resulting container, tap Show Package Contents, and navigate to
   • App Data > Documents for verbose SDK logs
   • Library > {app bundle id} for SDK sqlite DBs and plist settings

If your device scenario can't be recreated with the device connected to Android Studio, you can extract verbose SDK logs from Android development devices from the location /storage/self/Android/data/{your.app.bundle.id}/cache/ibm-mce-android-sdk/logs/ by using "adb pull /storage/self/Android/data/{your.app.bundle.id}/cache/ibm-mce-android-sdk/logs/ . " to pull the entire /logs folder off of the device. Your Android developer will be able to assist with this process.