Build multi-channel programs that include direct mail and telesales step resources or lead route, move to track, and CRMi actions with Classic Programs.
If you require features that are not yet available in Programs, you can build multi-channel programs that include direct mail and telesales step resources, and lead route, with Classic programs.
Certain actions can be added to the program, track, or step levels in the classic programs interface. The program level executes first. Lead Routes, Move to Exit, and Move to Track actions can be placed at the program, track, or step levels. Track and step levels execute second and third. Update Profile data, Sync with CRM, Add Contact to Campaign, Lead Routes, Move to Track, and Move to Exit actions can be placed at these levels. Decisions can be placed within a track and before or after steps.
Each program can be activated with up to 300 tracks and up to 600 actions.
Note: When you remove an entire track from a program, you remove all of the actions and steps within the track, and any associated routing to or from that track must be reconfigured. Any participants currently in the track are moved to the end track and exited from the program. All routing actions referencing this track are placed in an unconfigured state.