Set a relative or fixed wait interval between steps or actions to define the timeline of how you want contacts to flow through your program.

Wait time settings

All templates in both programs and classic programs provide editable wait time intervals. You can configure relative (days, weeks, months) or fixed (calendar or manual entry) wait times before each step.

1. Click the wait time icon on a connector line to open the wait time configuration box.
2. Set a wait time by selecting the Relative or Fixed wait.
3. Click Apply.

Note: If a contact reaches a step after the step's fixed date has passed, it waits in the current indefinitely unless you change the wait time to a future date.

Wait times tips

• Use a 0 days wait time between event-triggered entry and the first step to send the first message as quickly as possible.
• Prevent sending all messages in a single processing cycle by using a wait time between a series of steps.
• Hold contacts for an extended period of time using a wait. This can be useful if you are planning to add additional content at a later time.
• Use fixed date wait settings to ensure that messages are sent on a specific date.

Wait times function differently when they are placed before the Remainder path of a decision. By default, the Remainder path continuously evaluates contacts until they meet the criteria of the decision. Attach an Exit or another interaction to the Remainder path to define waits and how the contacts should proceed within it.