Optional organization settings give you more control over your organization's emails. You can learn more about which settings might be best for you by checking out these frequently asked questions.

Can you change the prefix for a from or reply to domain?

If the domain is established under Email response settings, you can have any prefix in your email template on the condition that you are using a domain that is provisioned on your account. For example, sales@, newsletter@, admin@, special@ and so on.

How can I allow forwards to be sent to suppressed contacts?

If the Allow forwards to be sent to suppressed contacts feature is turned on, it allows someone to forward an email to another party who had opted out previously and is on the suppression list. This is something that most organizations do not use because ISP providers do not consider this action to be someone forwarding an email to another party, but as a spam attempt that could cause an IP to be blacklisted.

How can I set the IP recording option?

To enable the Include IP Of Contact During Profile Actions feature, an organization administrator can edit the General Settings area. This feature can specify whether Acoustic Campaign records IP addresses for recipients who opt-in or opt-out.

If the setting is turned off, instead of recording an actual IP, Acoustic Campaign places not recorded in the IP's place. For example, when you export a database, opt-in details for a recipient can be Added via Opt-In. IP Address: not recorded.

Regardless of the setting, IP addresses are captured in other scenarios for various reasons, including auditing and other security purposes.

Can I have concurrent logins into multiple organizations?

If you are an agency or manage multiple organizations, use a wildcard hostname to support concurrent logins into multiple organizations.

First, use the specific org name in front of your pod name. For example, go to https://campaign-us-1.goacoustic.com  and log in with your first org account credentials.

Then, go to https://campaign-us-2.goacoustic.com and log in with your second org account credentials and so on.

For example, if you manage the following three different automobile organizations (Car1, Car 2, and Car3) and you log into Acoustic Campaign Pod 5, you would:

1. Go to https://Car1.campaign-us-5.goacoustic.com and log in with your Car1 credentials.
2. Go to https://Car2.campaign-us-5.goacoustic.com and log in with your Car2 credentials.
3. Go to https://Car3.campaign-us-5.goacoustic.com and log in with your Car3 credentials.

This approach keeps the session cookies segregated so that you can access more than one org at the same time.

For a complete list of updated URLs, click here.

Best practices

1. Make bookmarks in your browser for each one of your orgs.
2. Log in with the correct credentials. Do not log in using another org's credentials.

Site analytics updates and automated messages

For an email to an Automated Message Group or from an Autoresponder, the site analytic settings that are currently set up are used each time that message is sent. If update your site analytics, the new settings are not updated in any emails already scheduled. You must re-automate your emails to pick up the new settings.

What are disallowed addresses?

Disallowed addresses are email addresses that contain prefixes and domains that you are not allowed to send from the Acoustic Campaign.

These email addresses can be found in Email Blocking. Email Blocking helps maintain email deliverability.

What are the delivery options under email response settings?

You have three options for response delivery handling. Email response settings have three forwarding options for replies to your From email address.

Attachment - The entire reply is sent as an attachment.

Inline - The body of the forwarded reply email contains the reply itself, the header info, and the original email that you sent.

Preserve Encoding - Ideal for clients who have recipients who use non-Latin characters or non-ASCII encoding. It preserves the original encoding from the email.

What does a standard user (with the rights to create only quick compose templates) see?

The user cannot see templates to edit or send emails. If the standard user has no user permission to create or compose templates but has only send rights, that standard user is not granted access to the email template tab.

When you take away create/compose rights, the system does not allow the standard user to see the HTML or design templates. The standard user can only see and send the list of email templates.

What is the Dynamic Link Leader whitelist?

The Dynamic Link Leader whitelist allows you to add all of your redirect domains. This provides security validation that will keep others from creating their own dynamic link leaders using your domains. Only domains listed here will redirect correctly. Clickable links in messages that are sent by Acoustic Campaign can be created in various forms - like tracked and untracked. You can customize the destination of a link based on dynamic parameters.

Once enabled, an organization administrator must add all redirect domains that you plan to use in your org to the DLL whitelist. If a domain is not listed, the link that uses it will be redirected to a 403 error page.

How does it work?

1. In Acoustic Campaign go to Settings > Administration > DLL Whitelist.
2. Add your first domain to your DLL domain whitelist.
3. Enable the DLL domain whitelist.
4. Add all redirect domains that you plan to use in your org to the DLL whitelist.

Each domain must be listed exactly in the DLL domain whitelist. For example, if the redirect domain in the DLL will be www.citycool.com, www.citycool.com must be added to the DLL domain whitelist and not just citycool.com. 

Read more on how to set up a DLL whitelist here.

Note: If you can’t find the feature within the navigation, you need to contact support so they can enable it.

Why is the automated behavior update's last rollup time older than expected?

The amount of time it takes for the entire process to complete can vary greatly depending on how much information needs to be processed and the number of databases that need to be updated. Sometimes, it might take 90 minutes for an entire server to finish processing. Other times, it might take several hours.

The server-wide automated behavior update process runs every day around 5:30 a.m. GMT. This process starts processing all of the related information that has come in. It runs through each of the databases that are automated behavior updates enabled and need to be updated and writes whatever new date information is available through that point in time.

The timestamp that shows in the automated behavior updates section of Org Settings is the time that the process begins running for the entire Pod, not just a specific database. However, that timestamp isn't written to the organization's automated behavior updates settings until the entire automated behavior updates process has finished running for all databases on the Pod. All of the automated behavior updates being made to the database are taking place after that timestamp, and there's no indication of what time the update happened for a specific database.

What is the difference between list level and organization level?

List level and organization level apply to suppression, undeliverable, and frequency control settings.

For Undeliverable Settings, list level means that if a recipient is flagged as undeliverable, their status in the database is changed to Undeliverable. If the settings are set to Org level, an undeliverable address is added to the suppression list.

For Frequency Control, list level refers to the database level, so if an address is on another database, frequency control does not affect those databases until the set number of emails are sent. On the organization level, no matter how many other databases an address appears in, when the maximum number of sent emails is reached, future emails within the time frame are suppressed.

For Suppression Settings, you have the following options.

• Add Opt-Outs (Org Level), which adds address(s) to suppression list
• Do Not Add Opt-Outs (List Level) and address are added to suppression list, and the status in the database is changed from Opted-In to Opted-Out.

What is the limit on test send contacts?

The default limit on test send contacts is 100. An Organization Admin can change this limit by going to Email Settings and changing Maximum Contacts for Test Sends to a different amount.

Why is an automated reply not triggered per email response settings?

This happens when the recipient was created within the last 12 hours. If the recipient replies to an email within 12 hours after the recipient is created, the reply from the auto responder is suppressed. For recipients created 12 hours before, the Automated Reply auto-responder should be triggered as expected.