A new IP setup requires a new or existing order. Contact the Acoustic sales team or your client success director for more information. Additional information, such as custom domain choice and an associated Campaign organization, is also required.

New IP requests come with an associated VMTA (Virtual Mail Transport Agent) and custom domain setup. This VMTA reflects your brand, and this branding is accomplished through the custom domain. For instance, a new IP at the very first setup might show as below:

• IP: 555.55.55.555
• VMTA: mail5555.mkt5555.com

Upon rebranding by the custom domain, the VMTA will show as:

• VMTA: mail5555.email.yourparentdomain.com - where 'email.yourparentdomain.com' is your custom domain choice.

Note: If you're adding an IP to an existing IP (or IPs) to create or expand an IP pool, see Set up IP pooling.

Warning: Do not follow the steps below until your account representative or client success director places the order and a case is raised. Implementing these steps can cause harm to your system. Do not complete until directed by a provisioning specialist.

1. The provisioning team confirms the pod and Campaign organization names to associate with the new IP.
2. The provisioning team validates the choice of the custom domain. A custom domain setup is the main process for setting up a new IP. The custom domain rebrands the VMTA of the new IP. For more information, see Provision a custom domain for email use.
3. A new IP is configured and associated with the specified Campaign organizations as a part of the custom domain process.
4. Once a new domain is configured, provisioning secures the email domains with additional DNS records. Your IT team or domain-hosting provider implements the DNS records for the sub-domain.
5. Acoustic provides auto-renewing and managed SSL certificates at no additional cost.
6. The provisioning team performs an end-to-end validation check of the DNS records, which includes a request to send us an email from the domain/VMTA within the Campaign organization to validate link security and email authentication.
7. You can start sending emails for the IP reputation-warming process.

Important: Upon setting up a new IP, ensure you are performing the appropriate IP reputation warming program for your volumes and use case to avoid deliverability issues.

Acoustic support and service experts can assist you in navigating your new organization and utilizing your domains. You can reach us by opening a support case or contacting your account representative or client success director.