A new IP setup requires a new or existing order. Information such as custom domain choice and associated organizations are also required.
Do not follow the steps below until your sales representative or client success director places the order and a case is raised. Implementing these steps can cause harm to your system. Do not complete until informed to so do by a provisioning specialist.
New IP requests come with an associated VMTA and custom domain setup. This VMTA will reflect the client’s brand. This branding is accomplished through the custom domain. For instance, a new IP at very first setup might show as below:
- IP: 5184.108.40.2065
- VMTA: mail5555.mkt5555.com
Upon rebranding by the custom domain, the VMTA will show as:
- VMTA: mail5555.email.yourparentdomain.com - where 'email.yourparentdomain.com' is your custom domain choice.
Here is the process to provision a new IP:
- The provisioning team will confirm the organizations to be associated with new IP.
- The provisioning will inquire about the custom domain choice. A custom domain setup is a secondary process in the setup of a new IP. The custom domain rebrands the VMTA of the new IP.
- A new IP is configured and associated with the specified organizations. However, the new IP/VMTA is blackholed until the custom domain setup is completed. This means that a client can’t send until they complete their custom domain setup. This is an essential deliverability practice.
- Upon completion of custom domain setup, blackhole is removed. (See Provisioning a custom domain for steps.)
- The case is updated, confirming that the IP and custom domain were provisioned.
- The client can start sending email and the case is closed.
Our Support team is available to assist you in navigating your new organization and utilizing your new IP.