A sending domain is the from domain in the header information of an email. This domain specifies who is sending the email.
We recommend sub-domain choices for sending/from domains, such as email.yourparentdomain.com or info.yourparentdomain.com. In this case “yourparentdomain.com” is your company domain, root or parent domain. This is considered a best practice for deliverability. You can contact our deliverability team for more insights on best deliverability practices.
The Provisioning team configures the sending/from domain for your organization. Based on your domain or sub-domain choice, we provide the appropriate DNS records. If we aren’t hosting a client’s DNS records, these DNS records will comprise of SPF, MX and DKIM records. If we are hosting, we provide our name server records.
Client hosting of DNS records requires a client to work with their IT team or DNS provider to implement DNS records we provide in the DNS environment of their domain. While Acoustic hosting requires a client to have their IT team or DNS provider implement our name server records’ we provide. This allows us to host the DNS records of the domain.
Implementation of our provided DNS records and successful validation of your domain ensures your domain(s) are authenticated in the eyes of ISPs.
In order to provision a sending/from domain, please raise a case with our support team and it will be transitioned to the provisioning team.
Note: Do not follow the steps below until your sales representative or client success director places the order and a case is raised. Implementing these steps can cause harm to your system. Do not complete until directed to so do by a provisioning specialist.
- The provisioning team will confirm the choice of sending/from the domain name.
- The provisioning team will provide the appropriate DNS records.
- The client will when DNS records have been implemented via the open case.
- The provisioning team will attempt validation on the client’s domain.
Note: A successful validation confirms that the client implemented our DNS records properly. This ensures that records in our internal system match what was implemented publicly.
- If validation is not successful, the provisioning team updates the client on the errors and what’s still pending.
- Upon successful validation, the domain is added to the from domain and email response settings of the client’s organization. Domains are added to email response settings of an organization when we manage the replies (MX records were implemented) on a domain.
- The client is updated via case on the completion of setup and the case is closed.
Our client support team is available to assist you in navigating your new organization and utilizing your domains.