October 2020

Holiday Readiness Program

Bring it on, holidays! Be prepared for the upcoming holiday season with Acoustic’s new 2020 Holiday Readiness Program. Download our product-specific guidelines for recommendations to optimize peak program activity.

Our Support and Services team is available to help make your peak season successful. If you should need any assistance, please let us know how we can help.

September 2020

Time to log in with your Acoustic ID

Over the past several months, we've been slowly rolling out Acoustic ID for all supporting websites, but now we're ready for product use. Your Acoustic ID now replaces your IBMid to log in to our products. For more information, check out Create an Acoustic ID.

My Acoustic: One step closer to a unified platform

Easily manage your profile, and if you're an admin, your users, with our new user management interface. From My Acoustic, you can view details and manage each subscription for your company. For more information, check out View or manage your subscription.

My products has a new home in your banner

From My products, you can switch to a different product, learn about other solutions from Acoustic, or turn on beta features if they're available for your product.

July 2020

Admins can now add Journey Analytics users

Admins can now add Journey Analytics users. First, get the user's first and last name, email address, and role (admin or user). Next, go to user management at users.goacoustic.com and use the information to add the user. After you add users, you must let them know a few things before they can start using Journey:

• users log into Journey at cloud.goacoustic.com/launch.
• users must use IBMid to log into Journey and not the Acoustic ID that was generated when you created the user. Users can register for IBMid at Create an IBMid​. When registering for IBMid, users should use the same email address as their Acoustic ID.

New users will receive an email from Acoustic that asks them to activate their Acoustic ID. If a user wants to use user management or open support tickets, they must activate the account. Later this summer, users will stop using IBMid to log into Journey and will start using Acoustic ID.

To add other Analytics users:

• Manage Digital Analytics users from user management in Journey Analytics. For details, check out Adding users.
• Manage Exchange users by contacting Exchange support. 
• Add Tealeaf users by adding them at users.goacoustic.com and then going to Tealeaf from Journey and adding the user in Tealeaf. When adding the user, make sure to use the same credentials (user's first and last name, email address, and role) in Journey and Tealeaf. For information about adding users in Tealeaf, checkout Tealeaf administrator: Manage your users.

April 2020

Changes coming to user management

As part of Acoustic's transformation towards a fresh new UI and more streamlined user experience, User management is moving from Journey to a central location within Acoustic. Soon, you'll be able to manage all your Acoustic users in one place. Stay tuned!

In the meanwhile, you will need to contact Acoustic Support to add, edit, and delete your Journey Analytics, Experience Analytics (Tealeaf), and Exchange users. When you contact Support, you'll need to provide your org name, org ID, first name, last name, email address, role (admin or regular), and an Acoustic ID. For information about creating an Acoustic ID and contacting Support, go here.

Digital Analytics users will continue to manage users from User Management in Journey Analytics and/or Digital Analytics user management.

February 2020

Welcome to the new Acoustic Help Center

Our new help center has a fresh look and is ready for you to explore. More updates and articles will be rolling out soon, so stay tuned!

January 2020

View completed journey stages reports in the journey stages report manager

You can now view completed journey stages reports that are generated with the current configuration and past configurations. To view completed reports, open the journey stages report manager by clicking Journey stages>Manage. The All tab shows all completed reports for the current configuration and past configurations, and the current tab shows all completed reports for the current configuration. To see details about a report's duration period (and other configuration details), click the report info icon. To view a journey stages report, click the report ID.

In earlier releases, you could see only the current day report. In this release, you can see past reports, including the most interesting reports when the duration is met.

Reconfigure the journey stages report after the report duration period expires

Starting in this release, if you want a new journey stages report after the report duration period expires, you must reconfigure the report. For example, you might reconfigure the baseline or target metrics for the journey stages reports.

In earlier releases, the journey stages report continued processing after the duration period expired.