When accessing Email Insights might notice that data not loading and incorrect page rendering caused by a vdata error which is caused by using Compatibility Mode in Internet Explorer.
Note: This is only for Internet Explorer. If you see this error in other browsers, please contact Acoustic Campaign support.
It prevents the browser from running Angular scripts. While Internet Explorer 9 is still technically supported, we recommend using Google Chrome or Mozilla Firefox. Both browsers are supported up to their latest versions.
To check if Compatibility Mode is turned on or off:
- Look in the address bar (URL bar). On the right side of the address bar find the icon that looks like a torn piece of paper.
- If this icon is grey, Compatibility Mode is turned off. If it's blue, then it's turned on.
To turn off Compatibility Mode: Click on the icon. This will refresh the page and turn off Compatibility Mode.