All subsequent users who gain access to Email Insights, use the initial user's s FTP
account. This user was created during the Provisioning process (usually
If this user's access to Acoustic Campaign is ever blocked or the user gets disabled, it will cause the sync to and from Email Insights to fail. In most cases, all Email Insight users will see the error 'API login attempt failed. If problem persists, please contact support' when accessing the application.
There are two ways for the provisioned user to become 'disabled'
- An Org Admin on the account has selected to disable the user.
- Acoustic Campaign has a built in security feature that will disable any user that has not logged in for the past 90 days.
There are several ways for the provisioned user to become 'blocked'
- Too many failed password attempts when logging in
- Too many failed login attempts from an unauthorized IP address (if applicable)
- Password has expired