Create a suppression list

1. Select Create under Data.
2. Select Suppression List.
3. Type the name of your suppression list in Database or List Name.
4. Choose the folder where you want to save the suppression list, Private or Shared.
5. Click Next.
6. Click Create.
7. You can either import a list of contacts to add to your suppression list or you can manually add contacts to your suppression list.

Manually adding a contact to the master suppression list

Adding a contact to the master suppression list prevents that contact from receiving any emails from the organization.

1. Go to View Data and select the Suppression Lists tab.
2. Locate your master suppression list on either the Private or Shared tab.
   
   Note: This list might be in one of your colleague's Private folders.
3. Select the Master Suppression List and click Add Contact.
4. Enter contact information.
5. Click Save.

Use a query to create a suppression list

1. Go to View Data and select the Queries tab to find your query.
2. Click the name of the Query.
3. Click Export and choose Export Contacts Only.
4. Click Next.
5. Click Submit to submit the data job.
6. Once the data job is completed, you will Download this file and use it to import information into a suppression list.
7. Go to Import New and from the What type of database or list would you like to create? drop down menu, select Suppression List.
8. At the map field step, ignore all fields except email in the import.
9. Continue to follow the steps to import the new data.
10. Acoustic Campaign imports the list as a suppression list and places it within the suppression list area.

Import a contact list into a suppression list

Add a contact(s) to a suppression list or a master suppression list to prevent a contact(s) from receiving emails from your organization.

1. Select Import Update.
2. Choose Contact Source from the Choose Import Update Type drop down.
3. Click Select next to the Select the Contact Source you wish to update field.
4. Choose Suppressions in the Select the Contact Sourse you wish to update dialog box.
5. Select the name of the suppression list you want to import contacts into.
6. Click Select. The dialog box closes and you return to the Import Update Existing page.
7. Select the option that indicates what information you want import into your suppression list.
8. Select the file that contains the contact source data you want to import.
9. Select the file type of the contact source data file.
10. Click Next. A list of the fields in the contact source file opens.
    • If the contact source file contains headers, select the First row contains field name check box.
    • If the contact source file contains MD5-encrypted data, select the Import file specified contains MD5 hash-encoded email addresses check box.
    • Select the date format for the list. (optional)
11. Click Next. A list of the fields in the contact source file appears.
12. Select the Ignore check box for any fields that have Select a Field in the Fields column. Note: Do not select the Ignore check box for the Email, Email Type, Opt In Date, and Opt In Details fields.
13. Click Next.
14. Review the list of fields that will be imported and click Next.
15. Click Submit. Your contact list is imported into your suppression list. Note: If a contact's email address is on an organization-level master suppression list, he or she does not receive email from any database in the organization. If a contact's email address is on a database-level suppression list, he or she does not receive email from that particular database.

Find contacts in a suppression list

Perform a search for the recently added contact to verify that they are in the master suppression list.

1. Go to the Suppression Lists tab.
2. Click the name of the suppression list to search for a contact.
3. Click the Search tab.
4. Select Email equals and type the email address of the contact you want to search.
5. Select all four check boxes: Search Contacts, Search Opt Outs, Search Undeliverables, Search Snoozed Contacts.
6. Click Search.

If the email address does not come up immediately, wait up to 5 minutes and search again.