Working with query criteria of "have clicked" and/or "have opened an email"
If a user has clicked in an email, that action automatically qualifies them for the 'has opened email'.
So with just the 'has clicked in email' criteria, that would account for everyone who has opened the email and also clicked in the email. If you want everyone who has clicked in a email as well as the users who have opened, but not clicked, you will need this criteria:
Example for queries
For queries, you can find this option by selecting Behavior > Email Behavior.
AND (Has opened email
OR has clicked in email)
Example for classic queries
For classic queries, you can find this option by selecting the Behavior criteria tab and checking the "Include contacts who have" box.
AND (Has opened an email
OR has clicked in an email)
Note: Notice the parentheses and how the statements are joined with an "OR" operator. The parentheses will help if you have additional criteria in the query.
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