It is important to ensure that Visualforce Pages that are related to the Contact Insight® feature and the Salesforce.com API are enabled for the User Profiles viewing the Contact Insight.

Before you begin

1. Ensure that the Visualforce Pages that are related to the Contact Insight feature and the Salesforce.com API are enabled for the User Profiles viewing the Contact Insight.
2. Check the API Enable check box for all Salesforce.com profile's that are going to view the Contact Insight.
• Go to Setup > Manage Users > Profile.
• Edit the Profiles needing access to Contact Insight.
• In the Administrative Permissions section, check the API Enabled check box.
• Click Save.

Complete the following steps for SP_EngageMashupLead, SP_EngageMashupContact, and SP_EngageMashupAccount to verify the permissions.

1. Go to Setup > Develop > Pages and click over the Security link of any of the Visualforce pages that are related to the Contact Insight feature.
2. Add the Profile that needs to be enabled.
3. Click Save.
4. Repeat Step 1,2, and 3 for all the Visualforce pages.

Note: If the securities permissions are not properly set, an error message is displayed, and the Contact Insight would not work. For example, Content cannot be displayed: You do not have sufficient privileges to access the page: /apex/silverpop_SP_EngageMashupLead

5. The Contact Insight feature is displayed for each record (Lead, Contact, and Person Account).

Note: If the record is not synchronized, Contact Insight feature would not work as expected. Wait until the record is synchronized.