Deliverability dashboard alerts

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    Saji Mathew Lukose

    Thanks Jeri for the info. Please could you provide the reason behind the response event 'Reply Mail Block' from Acoustic

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    Jeri Ellis

    Hello, 

     To gain more insight as to the reason for the mail block, please contact our Customer Support team via this link: https://help.goacoustic.com/hc/en-us/articles/360047989173-Access-the-support-portal

    Thank you, 

    Jeri

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    Karen Buxton

    Hi Laura Flint,

    SNDS report specifically was previously available for hotmail through the old support portal before update. Different to standard bounce report information and allowed a view of metrics available specifically for hotmail like span traps. Where can this information be seen now and can you update this article.

    Thanks,

    Karen

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    Laura Flint

    Hi Karen

    The Hotmail SNDS data report is no longer on the support portal but is now available within Campaign. Go to Settings > Activity reports > Deliverability dashboard. I've updated the article to include this location.
    Thanks,

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    Karen Buxton

    Thanks for updating Laura Flint

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