How much does survey connector cost?

Survey Connector is free with an Acoustic Campaign subscription. To use this feature, you must have either a Premier or Advantage SurveyMonkey account, a Professional or Full Access Alchemer, an API access enabled Quatrics account, or a Professional or Premium Typeform account. If you do not already have a subscription, you can purchase it directly from the vendor.

I use another product for my surveys; is it supported by survey connector?

At this time, SurveyMonkey, Alchemer, Qualtrics, and Typeform are supported.

Which version of my survey vendor should I use?

Survey Connector uses functionality that is only available in the Premier and Advantage versions of SurveyMonkey. Free and Basic SurveyMonkey accounts are not supported. For Alchemer, a Professional or Full Access account is required. For Quatrics, an account with API access enabled is required. For Typeform, a Professional or Premium account is required.

How often is Acoustic Campaign updated with survey data?

Survey responses are updated in near real-time. Survey connector is always monitoring for survey responses. Survey responses are processed and sent to Campaign in near real-time.

What does 'Monitor' mean in survey connector?

'Monitor’ is used to indicate that survey connector is monitoring specific surveys for responses which it processes and then sends the appropriate data to Campaign.

You may have additional surveys that won’t impact your direct digital marketing efforts with Campaign; so you can just use native SurveyMonkey, Alchemer, Qualtrics, or Typeform functionality for those use cases.

If a respondent did not access the survey from a Campaign email, SMS message, or mobile app message, are responses sent to Campaign?

When a survey link is distributed via a Campaign channel, it includes an identifier that attributes responses to a Campaign contact. Responses that are not from a Campaign channel will not be recorded in database fields. However, as relational tables do not require an associated contact, responses can be recorded in relational tables if the feature is turned on.

How do I populate a database field with a survey response?

In survey connector, map the database field. To map the field, find your survey in the list of Monitored Surveys and then click the Configure icon. Specify a database and then choose each question that you want to capture responses for in a database field. Type the Campaign column name to find the field.

Can I use any Campaign database in survey connector?

You can if you specify the database on your endpoint in Acoustic Exchange.

You can specify any of your Campaign databases on the Configure page. However, if you choose a database that is not specified on your Campaign endpoint in Acoustic Exchange, the universal behaviors are not passed to Campaign. Database fields and the relational table are still populated even if the behaviors are not created.