Read the following troubleshooting topic if you encounter master_sync_id='20C96477-DD1F-E311-8DEC-00155D64D30F merge_sync_id='E934C5A1-4B08-E311-97AE-00155D64D30F Message: 'Recipient Not Found in List' error.
When you are running a scheduled Scribe solution for a Microsoft™ Dynamics CRM to Acoustic Campaign integration, a default map is included that handles the conversion of synchronized lead records to contact records in Acoustic Campaign. After the conversion is completed in Microsoft Dynamics CRM, if a lead record is qualified or converted it might cause the Recipient Not Found in List error.
Resolving the problem
- The originating lead's Sync to Silverpop check box is enabled but the lead never made it to Acoustic Campaign as a recipient through the Scribe Online sync.
- A contact that was created through lead qualification was set to Sync to Silverpop, manually or automatically, even though the originating lead didn't sync with Acoustic Campaign.