Read the following topic if the Send Acoustic Campaign Email is disabled in Microsoft™ Dynamics CRM.
When you are viewing an individual Lead or Contact in CRM, the Send Acoustic Campaign Email is grayed out when the record is not syncing to Acoustic Campaign.
Resolving the problem
Check the Sync to Acoustic Campaign check box on the CRM record and wait for the Scribe Online synchronization process. The synchronization process would synchronize the CRM record into Acoustic Campaign. The Send Acoustic Campaign Email is only applicable for the CRM records that successfully synchronizes into Acoustic Campaign.