When allowing the browser to save passwords and using the same SugarCRM Administrator "Integration User" within the General Settings, the browser will attempt to pre-populate the "Refresh Token" field with the SugarCRM User's password. This can overwrite an existing valid Refresh Token that is already being stored. When clicking the "Save" button, an error will occur:

"ENDPOINT OR REFRESH TOKEN ARE INCORRECT AND HAVE BEEN DROPPED!!! SPECIFY CORRECT ENDPOINT AND REFRESH TOKEN!!!"

Solution

1. Re-save the Refresh Token field with a valid token.
2. You may also need to re-enter the Endpoint URL.

How to prevent

Refrain from saving the password for the SugarCRM Administrator "Integration User" in your browser settings. If you do, expect that when you access the General Settings, the Refresh Token will be overwritten and you'll need to re-enter the Refresh Token and possibly the Endpoint URL.

The Send Wizard availability issues in SugarCRM

When you click Send Silverpop Email in Leads, Contacts, or Campaign view, the Send Wizard doesn't appear or you receive an error message as Unable to show send wizard window!.

Solution

Your browser's pop-up blocker might be blocking the Send Wizard. Add your SugarCRM domain to your pop-up blocker's sites or exception list.

Contact Insight availability errors in SugarCRM

When you view a Lead or Contact form, you are unable to view the Contact Insight data, or you receive an error when you click on the Contact Insight tab.

Solution

Contact Insight data on a Lead or the Contact form is displayed only if the following conditions have been met:

• Sync To Acoustic Campaign check box is checked.
• Lead or the Contact record has not been synchronized with Acoustic Campaign.

1. In Contact or Lead view, go to the Acoustic Campaign Integration tab.
2. Check the Sync to Acoustic Campaign field.