Manage emails and folders

Email campaigns

To find all your emails, go to Email > Email campaigns. This view provides actions to help you manage your emails and folders, including copying, moving, renaming, and deleting. Folders appear first in alphabetical order, then emails, listed by the most recent modified date. To improve performance, one hundred rows are loaded at a time as you scroll down.

You can configure the Email campaigns view to display the columns you want to see. By default, all the available columns are displayed. The type, email name, and last modified columns are required. Go to Options > Configure view, click a column name to toggle it on or off, and apply the changes.

Folder and email actions

Folders can be renamed, moved, and deleted. Emails can be renamed, moved, copied, and deleted. You can only rename or copy one email at a time, while multiple emails can be selected to move or delete.

Troubleshooting: When you try to move a sent email into a folder and there are no folders visible for you to select in the Select dialog, this could be because the name of your sent email contains the pipe character, '|', To resolve this issue, log a case so that support can remove the pipe character from the email name.

Note that you can't:

Move an email from your private folder to a shared folder.
Move an email from one folder to another folder within a shared folder.
Move an email from one shared folder to another shared folder.

Also, there is a known issue that occurs if there are emails with identical names and they are each locked in their present location and can't be moved.

Tip: The only way to create emails with identical names is if the new instance of the email has a space after the name. During the save process, the space is detected as a new instance, so no error is created. However, after the save is complete, the space at the end of the name is removed by the system automatically, which creates two identical names.

Export emails

You can export an email that was created in the content builder to use in another application.

Navigate to email.
Select an email and click the Actions menu.
Select Export.

The exported email is downloaded as a binary file (.stl). For an exported .stl file, you can change the extension to .zip and then extract the .zip file. You can then open the template.xml file with an HTML editor, such asNotepad++ or Dreamweaver.

The HTML code is wrapped in CDATA tags, for example:

<![CDATA[<html> ....</html>]]>

If the email template has dynamic content that you built with the rule builder, it can't be exported. If you need to export the email, you must first remove the dynamic content.

Import emails

You can import a file with the .stl extension from programs such as Dreamweaver. Emails imported this way will only be editable in the content builder. When you import an email, you will give it a new name, select its location, and optionally, select a contact source.

On the Email campaigns page, click Import.
Choose the .stl file you'd like to import, give your email a new name, select its location, and optionally, select a contact source.
Click Import.
After you import an email, double check the code to make sure that nothing new was added in the head tags and Cascading Style Sheet (CSS). This code may repeat several times in the template and does not exist in the original HTML file. For example:
```
.gr-btn-hover-menu_referral
.gr-btn-hover-menu_line.gr-btn-hover-menu_line-referral:before
```
The Chrome plug-in called Grammarly inserts this code. To get rid of this code, disable the plug-in and then re-import your HTML code. You can also perform the import from an Incognito Mode window, which disables all plug-ins.

Note: If you see the message "Error: This file is invalid for use as the following: Certificate Trust List" after you export an email and attempt to open the .stl file, you should still be able to import the file without any issues. Go to Email campaigns, select Import > Browse and select the .stl file. Optionally, you can give the template a new name and select a contact source. Save the file in a shared or private folder and click OK.

Tip: If you want to use the same email for both organizations, you can export the email to .stl files and import the file into the other organization.

Scheduled and sent email

From the Scheduled and sent tab, you can view email results and manage all of your scheduled and sent emails. Use the filter to view email by status: sent, scheduled, or cancelled. You can copy any email on the tab to use as a new email.

In this view, the following calculations are used:

Opens % is calculated as the # of Unique Opens % / # of Delivered x 100
Clicks % is calculated as the # of Unique Clicks / # of Delivered x 100

To view a summary of the sent email details and preview the content, click the email name to open the details page. The email details include subject line, contact source, and email size. Additional details include the mailing ID, address information, and more. In the Preview window, you can view the content of the email and the images used. You can also replace an image on the Images tab. Keep in mind that the new image should be the same size as the image that is being replaced.

If an email's status is scheduled, you can unschedule it. When an email is unscheduled, its status is changed to cancelled and it cannot be rescheduled.

Autoresponders and inactive autoresponders

You can manage active and inactive autoresponders in the same way you manage other emails.

The Inactive Autoresponders tab displays autoresponders that are no longer available for sending because they were manually deactivated or their event trigger date passed. These can be activated again with the same settings.

To view a summary and a preview of active autoresponders, including email settings and content, on the Autoresponder tab, click the email name.

For more information on creating, editing, and managing email autoresponders, go to Create and manage email autoresponders.

Deleted emails

When you delete an email, it is moved to the Deleted tab. From there, you can restore, move, copy, or permanently delete selected emails. If an email on the Deleted tab is not restored, it will be permanently removed in 30 days.

You may see multiple instances of the same deleted email, where each instance has the same email name and MailingID. This occurs with deleted automated emails, such as autoresponders and automated message groups.

Template ID and Mailing ID

Every email that has not been sent or scheduled is assigned a unique identification number that is referred to as a Template ID. On the Email campaigns tab, hover over the email name to display the Template ID. Every email that has been scheduled or sent is assigned a unique identification number that is referred to as a Mailing ID. On the Scheduled and sent tab, hover over the email name to display the Mailing ID, or, click on the email name and expand Additional details. In reports, the Mailing ID is usually provided with an associated Report ID.

Knowing the difference between the Template ID and the Mailing ID can help you to properly set up API calls and provide support accurate troubleshooting information.

You can usually quickly identify templates and emails by the type icon. A template does not become an email until it is either sent or scheduled.

These IDs can be entered in the Advanced Search Bar (with the ID Number option selected) to find corresponding templates or emails.