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  5. Initial CX Mobile configuration

Initial CX Mobile configuration

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CX Mobile configuration components

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Aleksandra Grochowska
  • Updated

You configure several components for CX Mobile.

This table describes the CX Mobile components that you install and configure:

Component Description
SessionAgentTLTRef.dll This pipeline agent adds the [ExtendedUserAgent] section to the HTTP(S) request buffer.

Install Locations:

  • Windows™ pipeline
  • Installed on HBR machines if deployed.
UserAgentRevealer.exe Use this tool to manually add user agent entries.
  • Install Location: root Tealeaf installation folder.
Wurfl2csv.exe This file is a stand-alone executable file that converts public domain WURFL.xml for use by Tealeaf Reference session agent to populate the Extended User Agent fields in the HTTP(S) request buffer.
  • Install Location: Tealeaf directory on Windows Capture Pipeline
Browscap.csv This file contains known user agents in .csv formats, as known and reported by a publicly accessible standard.
  • Install Location: <install_directory>\System
UserCap.csv This file can be used to supplement Browscap.csv and WURFL with more definitions.
  • Install Location: <install_directory>\System
Mobile native application frameworks As part of the installation of CX Mobile, the following mobile native application frameworks are installed on the Portal Server:
  • Tealeaf Android Logging Framework
  • Tealeaf iOS Logging Framework

These logging frameworks are installed as ZIP files in the following location on the Portal Server:


<install_directory>\
NativeMobile SDK

When implemented, these frameworks capture client-side user interface events and other device information from mobile native applications on the supported platforms.

Use of the Tealeaf client frameworks requires more installation and configuration and deployment with your mobile native applications.

The UI Capture framework can be deployed to capture more user interface events through the mobile browsing experience.
CX RealiTea Viewer CX RealiTea Viewer can be used to replay mobile sessions that use the same screen dimensions as the mobile device.
  • Install Location: Tealeaf user desktop
  • You might also replay mobile sessions through Browser-Based Replay, a Portal-based replay feature that requires no additional installation.
CX Mobile Dashboard (optional) The CX Mobile Dashboard can be downloaded and imported into your Tealeaf CX solution. It contains a number of events that are configured for detecting characteristics of mobile user agents.
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