When you first install Tealeaf, download the most recent version of WURFL.xml:

http://wurfl.sourceforge.net/

The CX Mobile module uses a publicly available standard for detecting mobile devices. The Wurfl.xml file contains definitions for various mobile web-capable devices and is widely used in commercial applications.

Complete the maintenance tasks regularly to ensure that your Tealeaf solution is up to date with the most recent mobile user agent information.

1. Keep the WURFL updated to have the most recent mobile device definitions.
   1. Convert the file into .csv format for use with the Tealeaf system.
   2. Save the file on the CX server machine, into the <Install_Directory>\system directory.

      You can save this file to the server directory using TMS.

   3. Restart the Transport Service.

      You can configure a task in TMS to restart specific servers and servers.

2. Generate user agent value lists for mobile visitors.

   Whenever you update WURFL, regenerate the user agent value lists that are required to track mobile visitors. After you downloaded or updated your WURFL.csv file, generate new value lists for mobile events.

   If you imported the Mobile Dashboard, you do not need to generate these user value lists, as they are included as part of the import.

3. Update mobile events with new user agent value lists.

   When the value lists for user agent reporting are generated, import them for use by the CX system.

4. Review UserSupplement.csv.

   If you added user agents through the UserSupplement.csv, you might want to periodically review this file to remove references to agents that are now reflected in the public standard.

   If a user agent appears in both the UserSupplement.csv file and one of the public standards, the definition in the public standard takes precedence. Removing the duplicated user agent definition from UserSupplement.csv is an optional housekeeping chore but is not required.