Example - Filtering employee session data – Acoustic Help Center

If your employees regularly use your enterprise website, you might find it useful to filter out their session data from reporting while still capturing the information.

In the following solution, internal employee visitors are connecting to the company website from the same IP address (aaa.bbb.ccc.ddd). Through Privacy.cfg configuration, Tealeaf can universally identify the requesting application (TLT_APPLICATION_NAME) for employees with the value Employee.

Note: This solution must be deployed in the pipeline before the Reference session agent is applied.

In Privacy.cfg, make the following changes:


[Rule1]
ReqField=REMOTE_ADDR
ReqOp=EQ
ReqVal=aaa.bbb.ccc.ddd
Actions=Employee

[Employee]
Action=ReqSet
ReqSet Section=appdata
ReqSet Field=TLT_APPLICATION_NAME
Replace String=Employee

After you have completed the above configuration, be sure to enable the Employee value:

System\Reference_Application.txt A xx employee

To filter employee sessions:

Employee sessions can then be easily filtered by Tealeaf users as needed based on TLT_APPLICATION_NAME=Employee.
To find employee sessions, use the search builder. In the TLT_APPLICATION_NAME value, enter Employee.
All existing reports can be filtered for employee session data by using the Application Filter in charts.

Note: The Windows™ Privacy.cfg file contains many examples of filtering operations.

Session agent reference

Example - Filtering employee session data

Comments