The topics in the following section provide a framework for completing the initial configuration of the Acoustic™ Tealeaf CX RealiTea Viewer component in a simplified deployment model. Depending on your deployment, additional configuration might be required.
The CX RTV allows Tealeaf users to search for and replay Tealeaf sessions on their local desktop systems. The standalone RTV application connects through the available network to the CX platform to search for active or completed sessions and then displays them as they were originally experienced in the visitor's web browser.