After you install Acoustic™ Experience Analytics (Tealeaf) and configure the components on multiple servers, you can start Experience AnalyticsCX.
A multi-server installation results in a deployment environment in which Experience Analytics services are installed on different servers.
- Start the Processing servers.
Log in to each computer, and start all Experience Analytics services.
If a Processing server is a TMS slave server, you may see event log messages warning that the slave server is unable to connect to the TMS master. These can be ignored for the moment.
- Start the TMS Master.
Log in to the computer, and start all Experience Analytics services. The TMS master performs some initial configuration after the first startup.
- Start all remaining servers.
Log in to the computer, and start all Experience Analytics services.
Wait until all services have started and the window that lists the services closes.
- Open a browser and navigate to the following URL:
The Experience Analytics Portal login screen is displayed.
- Log in using the administrator account information provided to you by Acoustic.
The Portal Administration page is displayed.
You have successfully logged into the Experience Analytics Portal, which means that the core web application is operational.
Start the IExperience Analytics Passive Capture Application (PCA).
When the PCA has started, you can verify in the Tealeaf Management System that session data is being captured and processed through the Pipeline Status utility.