If you installed the System database through Tealeaf Database Manager, the event definitions must be loaded into the database. Complete this procedure if you start the Portal and no events display.
- Log in to the Report Server as an administrator.
-
Navigate to the following directory:
<install_directory>\Reporting -
Launch
TealeafDatabaseManager.exe. - Enter login information.
-
From the menu, select Mode > Database Management > Initialize Configuration.
If you are upgrading the databases, select Mode > Database Management > Migrate Configuration. This step performs the initialization and migrates configuration information from the previous version.
- Click OK.
If you receive a non-zero return code when loading event definitions from the command line after
a fresh installation, retrieve the log file for the utility from the Logs directory
and contact Support.
A log file is maintained in the following location:
<install_directory>\Logs\TLEventManager_YYYYMMDD.logYou can review the return codes reported in the log file.
| 0 | No Errors |
| 1 | Invalid command arguments |
| 2 | Could not connect to data service |
| 3 | Data service started with error |
| 4 | License file not valid |
| 5 | Unable to load TLResource |
| 6 | Unable to load current event container |
| 7 | Error saving events |
| 8 | Error saving reports |