Before you begin to install Acoustic™ Experience Analytics (Tealeaf) applications and components, you must evaluate your network environment to determine if it can provide the resources that Experience Analytics requires. If not, you'll need to make changes.
Review the installation requirements for the components that you plan to install. As you evaluate your current network resources, focus on the systems where you plan to install Experience Analytics and on related database and data transfer systems.
Prepare a list of the available assets.
As you evaluate your current enterprise information systems, recording server identities can help you manage the installation process and administer the machines post-installation if necessary. For example, the following table illustrates how you might prepare an inventory of system hardware resources.
|Server name||IP address||Machine name (optional)|
|Passive Capture server|
- Determine the number of physical computer systems that you will use and itemize each
piece of physical hardware. Consider the following hardware characteristics.
- Amount of installed memory
- Number and type of installed microprocessors
- External media
- Whether a particular unit can be upgraded
- Itemize the currently installed software and database applications. For each application,
consider the function, security requirements, and how widely the software is used throughout your
- Identify the IT personnel who will participate in the installation. Determine if they have the means and expertise to perform the installation and related database management. Make sure all individuals involved have user IDs with the appropriate authorizations to successfully install all products and files.
- Ensure that you have access to appropriate file transfer software and remote access
You might need additional 3rd party software to move Experience Analytics installation files from a laptop to the Linux system that will host the Experience Analytics Passive Capture Application (PCA)and to the Windows system that will be your all-in-one CX Server.
To access and configure a LINUX server remotely, you need a command shell SSH client.
Compare the inventory of current network hardware, software, and database resources to the requirements of the Experience Analytics applications that you plan to install. Update your network resources as necessary.
Contact your Acoustic representative if you are not sure whether your current assets are adequate for the Acoustic Experience Analytics (Tealeaf) solution to be deployed. The representative can assess the traffic on your site to determine if you need to purchase additional hardware, software, or database capacity.
After you have identified all gaps, you are ready to prepare the environment for the Experience Analytics installation.