Before you deploy Tealeaf, update the network infrastructure including ports, email administration, and replay server.

1. Configure firewall openings for 2-way communication, as described in the table.

   Firewall settings

   Port	2 way	Origin	Destination	Change port	Description
   22	Y	Tealeaf CX server or administrator's desktop	Tealeaf Passive Capture Application server (PCA server)	N	Remote Secure Shell
   25	Y	Tealeaf CX Server	SMTP Mail system	N	Sends mail via SMTP from components of Tealeaf CX to the mail server
   80 or 443	Y	Portal thin client (IE) and Tealaf RealiTea Viewer Pro (Analyst desktop)	Portal Server (Tealeaf CX server)	N	Thin Client Note: To enable effective replay, the Replay Server might require access to static content stored on the origin server. Typically, this access occurs over ports 80 or 443.
   1433	Y	Report Server	Remote SQL Server	Y	Needed only if Reporting DB is MSSQL and Report server is on a platform other than MSSQL server
   1966	Y	Capture Filters (Native and PCA)	Tealeaf server	Y	Captured data stream
   5597	Y	Report Server	Canister	Y	Communications between Portal and ctree session database on Canister.
   8080 or 8443	Y	Tealeaf CX server or administrator's desktop	PCA	Y	PCA Status and configuration program
   19000	Y	Search Server	Tealeaf CX Server	N	Searches and retrieves sessions via TCP/IP
   20000	Y	Portal Server, Tealeaf Management System (on all servers except PCA server)	Tealeaf Management System (on all servers except PCA server)	N	Communication for retrieving and sending configurations of Tealeaf 2 servers, components, and databases
   23000	Y	Portal	Tealeaf databases	N	Tealeaf Data Service
   38000	For advanced configuration of your replay server, contact your account representative or Professional Services.

2. Configure email requirements.

   Most organizations configure email systems to accept email at a particular machine, such as smtp.company.com or mail1.company.com.

   To support Tealeaf CX email requirements:

   1. Configure the SMTP receiving computer to accept mail for the Tealeaf CX server.
   2. Verify that the Tealeaf CX server can resolve the SMTP server name and that the SMTP server can be pinged from the Tealeaf CX server.

      The SMTP port between the Tealeaf CX server and the SMTP server must be opened through any intervening firewalls.

      Note: It is recommended that you identify a Tealeaf administrator with a valid, reachable email address before you begin the installation process.
3. Configure the replay service

   The replay server manages replay of sessions.

   You can configure the replay server to access replay of sessions or disable interactive services detection.

   1. Enable Replay server access to the web application
   2. Disable Interactive Services Detection

      When the WebKit/Chrome renderer is enabled for the Replay Server, it conflicts with the Interactive Services Detection service on the hosting machine. This service must be disabled.

      The Replay Server is a Tealeaf component used to render sessions for replay through Browser Based Replay. It is typically hosted on the Portal Server.

      The WebKit/Chrome renderer is used to render for replay sessions initiated from mobile devices.

      Note: The Interactive Services Detection service is automatically disabled by the Tealeaf Installer or Upgrader during normal operations. Afterward, the service can be disabled through the Windows Services control panel on the server hosting the Replay Server.

      Note: If your environment utilizes multiple Replay Servers, this service must be disabled on each Replay Server in your environment.

      Alternatively, you may disable this mobile-based renderer for individual groups through the Portal management page.