Tealeaf cxConnect for Data Analysis enables flexible export and fluid integration of Tealeaf session data to any external business application to create multi-channel perspectives of your visitors' experience.
Feeding online customer experience data into your enterprise business intelligence suite empowers business analysts to expand data analysis and testing, from cross-channel effectiveness to marketing campaigns to fraud detection, using the reporting tools with which your analysts are already familiar.
Features include:
- Transfer data from your Tealeaf CX datastore to external reporting environments.
- Deliver data in real time to external systems such as event processing systems
- Data extraction jobs can be run on a scheduled or ad hoc basis.
- Supports extraction into log or data files, which can be used to insert data into the database of your choice
- Flexible filters and controls can be used to include or exclude any sessions or parts of sessions.
To make events and their data available for export through cxConnect for Data Analysis, you must select the Searchable and Reportable options in the event definition in the Event Manager. This setting must be selected for each event that you want to export through cxConnect for Data Analysis.
Time values in cxConnect
Tealeaf records multiple time values, or timestamps, during the process of a visitor making a request, the web server evaluating it and returning a response, and the response being rendered in the client browser.
Every hit in Tealeaf has a request that contains a [timestamp] section containing the following measurements during the above process. A sample request:
[timestamp]
RequestTimeEx= 2008-06-05T21:49:43.099484
RequestEndTimeEx= 2008-06-05T21:49:43.099484
ResponseStartTimeEx= 2008-06-05T21:49:43.107374
ResponseTimeEx= 2008-06-05T21:49:43.297154
ResponseAckTimeEx= 2008-06-05T21:49:43.333742
These points are timestamps from the network packets that are exchanged between the client browser and web server.
| Measurement | Description |
|---|---|
RequestTimeEx |
First packet of the request |
RequestEndTimeEx |
Last packet of the request |
ResponseStartTimeEx |
First packet of the response |
ResponseTimeEx |
Last packet of the response |
ResponseAckTimeEx |
Back from browser for the response |
These measurements are then used to calculate elapsed time for various activities in the request/response process.
| Timing metric | Description | Calculated value (msec) |
|---|---|---|
WS_GEN |
Web server generation time | 7890 |
RT_GEN |
Round trip generation time | 234258 |
TTLB |
Time to last byte | 189780 |
NT_GEN |
Network time | 226368 |
TTLA |
Time to last Ack | 36588 |
TTFB |
Time to First Byte (same value as WS_GEN) | 7890 |