Complete the following steps to configure Tealeaf for integration with Digital Analytics.
Complete the following prerequisites:
| Prerequisite | Additional information |
|---|---|
Make sure that the Digital Analytics eluminate.js is at least version 4.16.5. |
Prior versions of eluminate.js do not support capturing Tealeaf session information. |
Enable the Tealeaf integration role in the Digital Analytics BootDB database. |
You can use the following command to verify that the Tealeaf integration role exists in the database. If the role exists, the following result is displayed: Additionally, you can use the following command to verify that the client ID has been configured for the Tealeaf integration role. SELECT * FROM RESOURCE_ROLES WHERE ROLE_ID=5050 AND
CLIENT_ID=clientID;
Where clientID is replaced with the value of the client ID. If the integration role has not been added to the database or the client ID has not been configure, you can use the following command to enable the Tealeaf integration role. INSERT INTO RESOURCE_ROLES VALUES
(clientID, 0, 1, 5050);
Where clientID is replaced with the value of the client ID. |
| Create a link between Digital Analytics web based service and Tealeaf. |
When a report is exported in Digital Analytics, a new tab is opened in the browser and loads the Tealeaf portal with the file name of the exported segment file. The address for the Tealeaf portal must be configured in Digital Analytics. You can use the following command to create a link to the Tealeaf portal. UPDATE CLIENT_SETUP_DETAILS SET
TL_DEFAULT_URL='URL' WHERE CLIENT_ID=clientID;
Where the clientID is replaced with the value for the client ID. |
| Configure a shared FTP host. |
The Tealeaf and Digital Analytics access exported files from the applications by exporting the files to an FTP server. Both applications require a dedicated user account with read and write permissions to a shared folder where the exported files will be stored. |
Complete the following steps to configure Tealeaf for integration with Digital Analytics:
- Open the Tealeaf Portal.
- Click CX Settings > Integration.
Important: Click Save each time you enter a value for a setting. If you do not click Save, the value will be lost when you click another setting.
- Edit each of the Digital Analytics integration settings by clicking on the setting; then, enter the value for the setting and click Save.
Additional configuration is required in Digital Analytics.
After you configure Tealeaf for Digital Analytics integration, you can export session searches to Digital Analytics.