You can use contact matching to assign fields that are used to de-duplicate contacts when the web form is submitted. This is similar to the existing sync fields in Acoustic Campaign and is available only for a flexible database.

There are existing field names on your database, Email, First Name, Last Name, and Phone. You select first name and last name as the contact matching fields. When a contact submits a form, Acoustic Campaign checks whether any existing records match the first name and last name fields. If there is, the record is updated; otherwise, the record is added to your database.

Note: If there are duplicates already in your Campaign database and contact matching finds more than one, the system finds the contact with the lowest recipient ID. This is NOT necessarily the oldest because the duplication might have been imported at the same time/same opt-in date/time.

Be sure to select Retain database values for the field in your database or your field is left blank.

1. From the Acoustic Campaign menu, browse to Landing Pages.
2. Select (or create) a site.
3. Click Browse to select a flexible database.
4. Click to expand Optional Site Settings.
5. Select Contact Source.
6. Click Browse to select a flexible database.
7. Save your site.
8. Go to the Contact Matching section on the web form properties page.
9. Click the Manage Site tab to edit your landing page.
10. In the far-left frame, click the web form name. The web form properties page opens.
11. In the Contact Matching section, select the fields that you want Campaign to automatically reconcile duplicates with existing contact records.
12. Click Save.