You can use the Acoustic Exchange Dynamic Event Library to examine the event types that Acoustic Exchange supports. You can also use the library to determine which Acoustic Exchange partners publish or subscribe to specific event types.
The library’s user interface provides simple controls that guide you through the extensive Acoustic Exchange taxonomy of event types, publishers, and subscribers. Because the Dynamic Event Library is based on the latest information from Acoustic Exchange and Business Partners that have integrated with Acoustic Exchange, the Dynamic Event Library is always up to date.
You can access the Dynamic Event Library through the Navigation menu in Acoustic Exchange.
You can also access the Dynamic Event Library at the following URL: http://exchange-us-1.goacoustic.com/#/taxonomy
Event types and attributes
Use the Dynamic Event Library to examine the event types that Acoustic Exchange supports. The library can provide details to help you determine if the events types available in Acoustic Exchange provide the information that your business use case requires. You can then examine each event type to see the attributes that it supports. Look still further to view details about each attribute.
The library presents two ways to find events. You can find event types by category or by name. The Dynamic Event Library organizes event types into several functional categories, which is helpful if you are looking for events that relate to a specific type of activity or use case. Within each category, you can select a single event to view details about the event, including the attributes it contains.
You can also find event types by name. This is a quick way to find and learn about a specific event. Select the event to examine the event details and attributes.
By default, the Dynamic Event Library displays the event attributes that Acoustic Exchange recommends for the selected event type. You can also display general attributes. General attributes are attributes that Acoustic Exchange supports for all event types.
Publishers and subscribers
If you know the event type that your business use case requires, use the Dynamic Event Library to find Acoustic Exchange endpoints that publish and subscribe to the event types that you need.
Compare publisher and subscriber support for various event attributes by selecting an event and then selecting up to three different publishers or subscribers.
Because the Dynamic Event Library lists all of the current event publishers and subscribers in the Acoustic Exchange Partner ecosystem, you can examine the event support from products and solutions that you might not yet own, but that you might want to investigate as a way to satisfy your business needs.
Guidance for publishing and subscribing to event data
Acoustic Exchange provides a list of events that Acoustic Exchange recognizes as typical activities in common business situations. We refers to these event as recognized events.
Different business applications view and track customer and entity interactions in different ways. Each application can observe different interactions and record data for different attributes for each interaction. Because Acoustic Exchange provides a way to view customer actions across multiple applications, it establishes a standard framework for describing typical business interactions. This framework is described in the Acoustic Exchange Event Directory.
The Event Type Directory lists required and best practice identifier and descriptive attributes that event publishers can use to describe an event, as well as the event types that Acoustic Exchange supports. As an event publisher, you can provide values for all of the standard event attributes, or for only few of them. However, some attributes are required by all events.
Event publishers might not provide values for every possible attribute in an event. Endpoints that subscribe to events must design their systems to ignore missing values in the JSON payload that Acoustic Exchange provides when it delivers the event data to the subscribing endpoint.
Acoustic Exchange also recognizes custom events that are defined by Acoustic Exchange Business Partners, but only after consultation and agreement on the event name, event code, and support for event attributes. Such consultation helps ensure that Acoustic Exchange can correctly recognize and process the data that the custom event promises to deliver.
Acoustic Exchange defines several types of recognized events and organizes them into classes that are based loosely on the channel in which the events are observed.
Acoustic Exchange defines the following event types: web, email, mobile, SMS, social, contact center, and aggregate events. You can find more details documented at Events overview.