Follow these steps to resend emails to soft-bounced contacts.

1. In Reports open the Single Mailing Report.
2. Click the name of the email that you want to resend and click Export Tracking Data.
3. Select Soft Bounces and click Continue.
4. Select the fields that you want to include and click Continue.
5. Click Export Results.
   The data job starts and exports all the tracking data that you selected.
6. When the data job completes, go to Content > Stored Files > Private > Export Files folder.
7. Select the file that you created and click download.
8. Enter your password.

After you download the CSV file that contains the soft bounces from your email, you have the following two options:

• Create a contact list of your database by using Import/Update. You create a contact list that you can use to resend an email to the bounced contacts. Since you created a new contact list, it is treated as a new send, so reporting is found in new reports.
• Create a database by importing the CSV. This new database contains new reporting metrics for each contact.