Read through the following topic if you receive an error while renaming or deleting an Acoustic Campaign field that is currently being mapped to Salesforce.com.

Symptoms

Renaming or deleting an Acoustic Campaign field that is currently being mapped to Salesforce.com can cause integration failure.

Resolving the problem

To prevent the issue, delete the field mappings before the Acoustic Campaign field is deleted. If you are just renaming the Acoustic Campaign field, you can leave it mapped, however it is recommended that you edit the field mapping so that it can be updated with the new Acoustic Campaign field name.

For example, if the integration fails with an error that displays List does not contain column: Area of Interest; recipient_id: 123415419258, crmId: null there is no longer an Acoustic Campaign field named Area of Interest.

If the error is due to the deletion of the field, go to the working copy of the field mapping and delete it. Then activate the field mapping to complete the delete request. Remember to delete this field from each tab it is mapped on. For example, 'Area of Interest' might be mapped to Leads and Contacts. If mapped in both places and must be deleted from both places.

However, if the error is due to the field that is renamed, ensure that you to keep the field mapping intact. Go to the working copy of the field mapping and Edit it the 'Area of Interest' field mapping by stepping through the Edit mapping screens while selecting the existing Acoustic Campaign field with the new name. For example, the field may have been renamed to Interests. Select 'Interests' from the existing Acoustic Campaign field box. Then activate the field mapping to complete the edit request. Remember to edit this field from each tab it is mapped on. For example, 'Area of Interest' might be mapped to Leads and Contacts. If mapped in both places, it must be edited from both places.