Read through the following section to understand how to configure bi-directional synchronization by using an existing field.

Complete the following steps to configure bi-directional synchronization by using an existing field.

1. Pull historical data from the field's system of record (Source). Meaning, wherever you are storing the data for the field that you want to map, you need to perform a pull historical.
2. Update the Scribe maps.
   • Acoustic Campaign to Microsoft™ Dynamics CRM map.
   • MS Dynamics CRM to Acoustic Campaign map
3. Map the Acoustic Campaign and CRM fields in Scribe.
4. Update the Solution's schedule.
   • Select the new bi-directional maps.
   • Clear the original Contact or Leads maps.
   • Move up the new bi-directional maps in sequence so those instances run when expected. Generally, in a standard Acoustic Campaign mapping solution, the Acoustic Campaign to MS Dynamics CRM solution runs first.