Symptoms

When you view a Lead or Contact form, you are unable to view the Contact Insight data, or you receive an error when you click on the Contact Insight tab.

Resolving the problem

Contact Insight® data on a Lead or the Contact form is displayed only if following conditions have been met:

• Sync To Acoustic Campaign check box is checked.
• Lead or the Contact record has not been synchronized with Acoustic Campaign.

1. In Contact or Lead view, go to the Acoustic Campaign Integration tab.
2. Check the Sync to Acoustic Campaign field.