When viewing the history of a Solution in Scribe Online and attempting to create an export of failed records, the system consistently provides the following error message, Execution History Sync to Cloud is incomplete. Waiting on # execution history source data records.
Even if the user tries to export the records multiple times at different times of the day, the same error is displayed.
Resolving the problem
Scribe Online Support has explained there is a hard limit on the export size of the execution history. For more information, Review the following article for more details.. If you are unable to solve the isue, open a case at http://supportweb.scribesoft.com