You can export archived emails and data if archiving is enabled for the organization.

Sent emails and automated message groups that were sent using external content retrieval can be archived for a specified number of days after the sent date. Archived email content can be exported from the archive. This exported email content can be re-imported into the system for reuse.

Emails are not archived and continue to be accessible unless deleted by their owners.

You may export the archived emails within 450 days by using the Raw Recipient Data Export API processes.

Note: To align with the General Data Protection Regulation (GDPR), Acoustic has been evaluating our storage of customer data. Our revised strategy for storing archived data assures that we are not unnecessarily storing personal data for longer than it is needed, and also help us to respond to right to erasure requests from our customers on behalf of their data subjects.

We are not changing your ability to determine when unused entities are off-lined. You can still set those values up to 450 days. What will change, is that after a email or database is off-lined, you will only have 30 days to download it before it is removed entirely.