Backup recommendations for preserving environment or migrating CX settings

In preparation for a complete crash in which the entire machine is lost, you should create copies of the following Tealeaf CX Server items so you can re-create your system.

• Backup Long Term Canister and indexes
• Tealeaf report definitions (TL_SYSTEM database)
• System folder contents
• All configuration files (*.cfg)
• Rules Scripts directory (especially if split pipeline)
• Registry hives:
  • HKEY_LOCAL_MACHINE\SOFTWARE\TeaLeaf Technology
  • HKEY_CURRENT_USER\Software\TeaLeaf Technology
  • HKEY_CURRENT_USER\Software\TeaLeaf

Creating mirror servers to preserve your environment

You can preserve your environment by creating a mirror server that contains the same installation and settings as the one on which you are having problems. To do so, use Norton Ghost or a similar tool to image the server's disks.

Clearing data from databases gradually

You can clear data from databases gradually by adjusting the canister, data collection, and data retention settings so that data is removed without losing any data that was not processed by the Tealeaf system.

For example, if you configure data retention to be a single day and verify that data collection occurs shortly before the daily time for trimming the database, you can remove data more gracefully.

Gradual data clearing can be manipulated by changing system parameters.

Clearing data from the canister immediately

You can clear data from the canister immediately by using the CanRebuild utility to rebuild it.

While CanRebuild can be used to immediately remove problematic data, by default Tealeaf canisters and databases are trimmed of old data based on configuration settings.

Clearing data from the SQL Server

The SQL Server databases can be cleared by dropping and re-creating them with the following exception, as described here.

The following Tealeaf CX databases can be dropped and re-created independently:

• TL_REPORTS
• TL_STATISTICS
• TL_RSEXTRACTOR